Help Center

How Can We Help You?

Have questions about installing EWUMate on iOS, configuring the advising builder, or suggesting a new academic tool? Read our FAQs below or contact us directly.

Common Questions

Frequently Asked Questions

Is EWUMate affiliated with East West University (EWU)?
No. EWUMate is a completely independent, unofficial utility suite. It is developed and maintained by students for students to solve common administrative scheduling and academic resource access difficulties. It is not affiliated, endorsed, supported, or sponsored by East West University.
How does the Advising Optimizer algorithm work?
Our backend parsing system extracts section timetables published by the university for the upcoming semester. When you pick your desired courses in the advising builder, our offline-capable algorithm processes all mathematical combinations. It filters out sections that clash in time and displays the clean, clash-free permutations.
How do I configure EWUMate on an Apple (iOS) device?
To support iOS users without App Store developer fees, EWUMate is built as a Progressive Web App (PWA). Simply open https://app.ewumate.pro.bd in Safari on your iPhone, click the Share button at the bottom of Safari, and select Add to Home Screen. It will look and run exactly like a native app.
Is my personal or academic data secure?
Yes, entirely. EWUMate runs locally on your device. We do not store your credentials, CGPA records, task list, or customized routines on our servers. Any sync capabilities (like Study Vault uploads) are done explicitly with your approval.
How can I contribute files to the Study Vault?
You can upload files directly through the Study Vault module in the app. Pick your department, input the course code, select the file type (Slide, Lecture Notes, Past Exam), and upload. Once approved by our student moderators, it will become available to all EWU users.
Reach Out

Contact the Developers

If you have found wrong office hours, incorrect class times, database bugs, or want to contribute to the code repository, let us know.

Support Email

rhrakibulhasan279@gmail.com

Codebase Repository

github.com/rxxeron/ewumateweb

Send a Message

Use this form to submit bugs or content corrections directly to our developers.